Refund, Return and Exchange


Basic Refund Policy

  • There are 3 types of items Shop4Smartbuyers sells, and all 3 have slightly different Refund Policies:
    • Retail Items: These have a full 3-day guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full/partial refund depending on the item's state. We also have warranty for some of our products. Kindly ask our Live Chat Support if yours is covered or email us at You only pay the return shipping fee and replacement of parts after the 3-day guarantee lapsed.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item. 
  • For all applicable returns, please email us at and we'll be emailing you of the return address that is nearest to you.
  • Email us with the Subject of the email set to: "Return $Order Name..."



    • We're sorry but we have 2 cases of not exchanging in size. One is if the error is on customer's side (not getting size correctly). Or 2nd, if item has only 1 size (item is considered 1 size unless marked with multiple sizes on the product page). Examples of which but are not limited to the following:
      • bed sheets with standard sizes but are not fitting your bed (Ex. Ordering Queen Size but yours is larger than a "Standard" queen size.
      • items labeled with free-size, universal, standard, adjustable, cover-all
      • one-size-fits-all specialty caps
      • beanies and knitted products
      • mugs with no capacity in ml (considered standard mug)
      • plus-sized item
      • items that are sold to be altered (not off-the-shelf)
      • other on-order basis and which is explicitly labeled on the product page.
    • You have 3 days to exchange your item.
      • Please Note: Customer pays return shipping on exchanges. LBC has the best rates in our experience, but you can ship back to us any way you like. If you have a question about your return, contact us at
    • Make sure to include details of the correct size needed to be sent back.  

    What do I do if I received the wrong item or my order is defective?

    • If this will ever happen, we are truly sorry. Please email us at and tell us your order number and how we messed up.  


    How much is shipping?

    • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard Metro Manila shipping cost is Php150 (and Php 200 outside Metro Manila) unless you order a large amount of weight.  During a limited time, we're offering free shipping but this can change anytime. On FREE promotional item's shipping and handling starts at Php 500 as we are shipping some of the items from different warehouses across the regions within the country.


      How do I track my package?

      • You can check on the status of your order at any time by emailing the customer support desk at

      Where do your other items come from?

      • Shop4smartbuyers is all about curating smart items you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from our factory in the US, Germany, UK and China, there are many items that are simply not available immediately. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 


      • Sure, no problem! Just email us at and we'll get back to you right away.